Apex Property Operations
Apex Property Operations is a fictional but realistic property management company responsible for overseeing residential and commercial properties on behalf of landlords. The business coordinates maintenance requests from tenants, assigns work to external contractors, and provides property owners with visibility into property issues and resolution timelines.
The aim of this project was to design and build a simple, scalable Salesforce solution that centralises property data, streamlines maintenance workflows, and improves operational visibility — without over-engineering the system.
This project was built in a Salesforce Developer Org and reflects how I would approach a real Salesforce Admin engagement from discovery through to delivery.
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Absolute Cleaning Solutions
Real-World Operations & CRM Context
Applying Salesforce thinking to a live service business with real customers, jobs, and operational constraints.
Role: Founder & Operator
Context: Live service business (UK)
Absolute Cleaning Service is a live, operational cleaning business serving residential clients. I founded and run the business end-to-end, managing enquiries, quoting, scheduling, invoicing, staff coordination, and customer communication across recurring and one-off service workflows..
While not built on Salesforce, this business has strongly shaped how I approach Salesforce Admin work — particularly around designing systems that balance automation with real-world usability.
This experience gives me practical insight into how CRM design decisions affect day-to-day operations, staff behaviour, and customer outcomes.